Investor & Order Management
The Offering Manager gives you comprehensive tools to view, filter, and manage your investors and their orders.
Investors List
The Investors page shows all investors across all of your offerings. At the top, summary cards display:
Total Investors — The total number of unique investors.
KYC Approved — The number of investors who have passed identity verification, with a percentage of the total.
Total Invested — The aggregate investment amount across all investors.
Filtering and Searching
You can narrow down the investor list using several filters:
Search — Search by investor name or email address.
KYC Status — Filter by identity verification status: None, Pending, Approved, or Rejected.
Investor Type — Filter by Individual or Institutional investors.
Offering — Filter to show only investors who participated in a specific offering.
Country — Filter by the investor's country.
Investor Table
The table displays the following information for each investor:
Investor — Name, email address, and (for institutional investors) company name, or (for individual investors) country.
Type — Individual or Institutional badge.
KYC Status — Current KYC verification status (None, Pending, Approved, or Rejected).
Offerings — Number of offerings the investor has participated in.
Total Invested — The total amount invested across all offerings.
Orders — Total number of orders placed.
Wallet — The investor's wallet address (abbreviated), or a dash if not provided.
Registered — The date the investor registered.
Click on any investor row to view their detailed profile.
Pagination
If the investor list is longer than one page, use the Previous and Next buttons at the bottom to navigate between pages.
Investor Detail Page
Clicking on an investor opens their detail page, which shows:
Profile
Full name
Investor type (Individual or Institutional)
Email address
Phone number (if provided)
Postal address (if provided)
Wallet address
Registration date
Business Details (Institutional Investors)
For institutional investors, additional fields are displayed:
Company name
Registration number
Legal form (e.g., GmbH, Ltd, AG)
Jurisdiction
LEI (Legal Entity Identifier)
VAT ID
Representative role
Summary
KYC status
Total invested amount
Number of offerings participated in
Total number of orders
Order History
A table of all orders placed by this investor, showing:
Offering name
Investment amount
Token amount
Order status
Reference code
Order date
Orders Page
Each offering has a dedicated Orders page, accessible from the offering detail page by clicking Orders. This page shows all orders for a specific offering.
Filtering Orders
Use the status filter dropdown to show only orders with a specific status:
All Statuses — Show all orders.
Pending — Orders awaiting payment.
Processing — Payments being processed.
Paid — Confirmed and completed payments.
Cancellation Requested — Investors who have requested cancellation.
Refunded — Orders that have been refunded.
Cancelled — Cancelled orders.
Failed — Orders that failed processing.
Order Table
Each row in the orders table shows:
Investor — Name, email, and KYC status.
Amount — Investment amount in fiat and equivalent token amount.
Status — Current order status badge.
Ref Code — The unique reference code for this order (e.g., OM-1234-ABCD), displayed in monospace font.
Date — When the order was placed.
Actions — Available actions for this order (see below).
Order Statuses Explained
Pending
The investor has placed an order but payment has not been received yet.
Processing
Payment is being processed (e.g., a card payment is being captured).
Paid
Payment has been confirmed. The order is complete.
Cancellation Requested
The investor has requested to cancel their order within the allowed cancellation window.
Refunded
The order has been refunded to the investor.
Cancelled
The order has been cancelled.
Failed
The payment failed (e.g., a card was declined).
Manual Status Updates
You can manually update an order's status using the action buttons:
Pending or Processing orders can be marked as Paid (e.g., after manually verifying a bank transfer).
Cancellation Requested orders can be marked as Refunded (after processing the refund).
All manual status changes are logged in an audit trail for compliance purposes.
Sending Payment Reminders
For orders in Pending status, you can send a payment reminder email to the investor by clicking the email icon in the Actions column. This is useful for investors who placed a bank transfer order but have not yet sent the payment.
Contacting Investors
If an investor provided a phone number, a phone icon appears in the Actions column. Click it to initiate a call directly.
Stablecoin Payment Details
For orders paid with stablecoin, additional details are displayed below the order row:
Transaction hash with a link to the blockchain explorer.
Chain — Which blockchain network the payment was made on (e.g., Ethereum, Polygon).
Expected vs. Received amount — Comparison of the expected and actual payment amounts, with badges indicating overpayment or shortfall.
Confirmation timestamp — When the on-chain payment was confirmed.
Flag status — If a payment was flagged for review (e.g., amount mismatch), a warning is displayed with the reason.
Bank Transfer Reconciliation
For offerings that accept bank transfers, you can bulk-reconcile payments by uploading a bank statement CSV:
Navigate to the offering detail page.
In the Reconciliation section, click Choose CSV and select your bank statement export.
Click Reconcile.
The system scans the CSV for reference codes matching pending orders. Each reference code follows the format OM-XXXX-XXXX and was provided to the investor at checkout.
Matched orders are automatically updated to Paid status.
A summary displays the number of matched and skipped transactions.
Exporting Investor Wallet Addresses
After your offering closes and payments are confirmed, export a CSV of funded investor wallet addresses for token distribution:
Navigate to the offering detail page.
Click Export CSV.
A CSV file is downloaded in the format
address,amount— one row per funded investor.Use this file with the Bitbond Token Tool to execute a bulk token airdrop.
Only investors with both a confirmed (Paid) payment and a valid wallet address are included in the export.
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