Investor & Order Management
The Offering Manager (https://om.bitbond.com) provides issuer users with comprehensive tools to view, filter, and manage your investors and their orders. The platform integrates KYC verification via Sumsub and Blockpass (configurable in Settings) and supports four payment methods for investors: bank transfer (SEPA/wire), card payments via Checkout.com, crypto payments via Coinbase Commerce, and direct on-chain stablecoin payments. All manual administrative actions—such as creating investors, updating orders, and reconciling payments—are recorded in the Audit Trail. For a complete API reference, visit the interactive OpenAPI spec at https://om.bitbond.com/api/docs.
Investors List
The Investors page shows all investors across all of your offerings. At the top, summary cards display:
Total Investors — The total number of unique investors.
Total Invested — The aggregate investment amount across all investors.
Adding an Investor
To manually add a new investor:
Click the Add Investor button in the top-right corner.
Complete the form, including:
Personal information (name, email, phone, address).
Investor type (Individual or Institutional).
Multi-chain wallet address (optional) — select the chain (EVM, Solana, etc.) and enter the address.
Initial KYC status (None, Pending, Approved, or Rejected).
Submit to create the investor profile. All manually created investors appear immediately in the list and are recorded in the Audit Trail. Note: Creating investors is subject to your plan limits (Free plan up to 5 investors; Professional plans up to 1,000 investors; Enterprise unlimited).
Filtering and Searching
You can narrow down the investor list using several filters and the search box:
Search — Search by investor name, email address, or wallet address (including previous addresses).
KYC Status — Filter by identity verification status: None, Pending, Approved, or Rejected.
Investor Type — Filter by Individual or Institutional investors.
Offering — Show only investors who participated in a specific offering.
Country — Filter by the investor’s country.
Investor Table
Each row displays:
Investor — Name, email address, and (for institutional investors) company name, or (for individual investors) country.
Type — Individual or Institutional badge.
KYC Status — Current KYC verification status (None, Pending, Approved, or Rejected).
Offerings — Number of offerings the investor has participated in.
Total Invested — The total amount invested across all offerings.
Orders — Total number of orders placed.
Wallet — Abbreviated multi-chain wallet address, or a dash if not provided.
Custody — Custody account status (None, Pending, Active) if your offering is configured with a custody provider such as Tangany.
Registered — The date the investor registered.
Click on any investor row to view or edit their detailed profile.
Pagination
If the investor list is longer than one page, use the Previous and Next buttons at the bottom to navigate between pages.
Investor Detail Page
Clicking on an investor opens their detail page, where you can view and edit profile information.
Profile
Full name
Investor type (Individual or Institutional)
Email address
Phone number (if provided)
Postal address (if provided), including:
Address Line 1
Address Line 2 (optional)
City
State/Region
Postal code
Country
Wallet Addresses — List of all registered wallets, including chain type (EVM, Solana, etc.) and whether provisioned by your custody provider
KYC Provider — Which provider conducted verification (Sumsub or Blockpass)
KYC Approved At — Timestamp of approval (if status is Approved)
Custody Status — Shows if the investor has a custody account provisioned and its current status
Anonymised — Indicates if this investor profile has been anonymised
Registration date
Edit button — Update any of the above fields or change the KYC status (None, Pending, Approved, Rejected) as needed
Business Details (Institutional Investors)
For institutional investors, additional fields are displayed and editable:
Company name
Registration number
Legal form (e.g., GmbH, Ltd, AG)
Jurisdiction
LEI (Legal Entity Identifier)
VAT ID
Representative role
Custody Account
If you have enabled a custody provider:
Provider — e.g., Tangany
Status — Pending, Active, or Suspended
Last Updated — When the account status was last synced
Summary
Current KYC status
Total invested amount
Number of offerings participated in
Total number of orders
Order History
A table of all orders placed by this investor, showing:
Offering name (click to navigate to the offering)
Investment amount
Token amount
Order status
Reference code
Order date
Orders Page
Each offering has a dedicated Orders page, accessible from the offering detail page by clicking Orders. Here you can also manually create new orders on behalf of investors.
Manual Order Creation
Click the Create Order button.
Select an existing investor or enter investor details.
Specify:
Investment amount
Payment method — choose bank transfer (SEPA/wire), card payments via Checkout.com, crypto payments via Coinbase Commerce, stablecoin, or Manual.
KYC status if needed.
Submit to generate an order reference code and add the order to the ledger. All manually created orders appear immediately in the order list and are logged in the Audit Trail.
Filtering Orders
Use the status filter dropdown to show only orders with a specific status:
All Statuses — Show all orders.
Pending — Orders awaiting payment.
Processing — Payments being processed (e.g., a card payment is being captured).
Paid — Confirmed and completed payments.
Awaiting Custody Wallet — Orders waiting for a custody wallet to be provisioned.
Cancellation Requested — Investors who have requested cancellation.
Refunded — Orders that have been refunded.
Cancelled — Cancelled orders.
Failed — Orders that failed processing.
Expired — Orders that were not completed within the payment window.
Order Table
Each row in the orders table shows:
Investor — Name, email, and KYC status.
Amount — Investment amount in fiat and equivalent token amount.
Status — Current order status badge.
Ref Code — The unique reference code for this order (e.g., OM-1234-ABCD), displayed in monospace font.
Date — When the order was placed.
Actions — Available actions for this order (see below).
Order Statuses Explained
Pending
The investor has placed an order but payment has not been received yet.
Processing
Payment is being processed (e.g., a card payment is being captured).
Paid
Payment has been confirmed. The order is complete.
Awaiting Custody Wallet
The order is complete but awaiting a custody wallet for token distribution.
Cancellation Requested
The investor has requested to cancel their order within the allowed window.
Refunded
The order has been refunded to the investor.
Cancelled
The order has been cancelled.
Failed
The payment failed (e.g., a card was declined).
Expired
The payment window elapsed without completion and the order expired.
Manual Status Updates
You can manually update an order’s status using the action buttons:
Pending or Processing orders can be marked as Paid after verifying a manual payment.
Cancellation Requested orders can be marked as Refunded after processing the refund.
All manual status changes are logged in the Audit Trail for compliance purposes.
Sending Payment Reminders
For orders in Pending status, click the email icon in the Actions column to send a payment reminder via email.
Contacting Investors
If an investor provided a phone number, a phone icon appears in the Actions column. Click it to initiate a call directly.
Stablecoin Payment Details
For orders paid with stablecoin, additional details appear below the order row:
Transaction hash with a link to the blockchain explorer.
Chain — The blockchain network used (e.g., Ethereum, Polygon).
Expected vs. Received amount — Comparison with badges indicating overpayment or shortfall.
Confirmation timestamp — When the on-chain payment was confirmed.
Flag status — A warning if the payment was flagged for review, with the reason.
Coinbase Commerce Payment Details
For orders processed via Coinbase Commerce, expand the order to view:
Charge ID and Charge Code.
Hosted URL — Link to the hosted payment page.
Expiration — When the charge expires.
Settled At — Timestamp when payment was settled (if available).
Exporting Orders
You can export your full order ledger to CSV:
On the Orders page, click Export CSV.
Optionally apply status or offering filters.
Download a file including columns for:
order_id, created_at, offering, offering_slug, currency
investor email, investor name, wallet_address
fiat_amount, token_amount, payment_method, status
reference_code, coinbase_charge_id, coinbase_charge_code
crypto_tx_hash, crypto_chain_id
All exports are recorded in the Audit Trail.
Bank Transfer Reconciliation
For offerings that accept bank transfers, you can bulk-reconcile payments by uploading a bank statement CSV:
Navigate to the offering detail page.
In the Reconciliation section, click Choose CSV and select your bank statement export.
Click Reconcile.
The system scans the CSV for reference codes (format OM-XXXX-XXXX).
Matched orders are automatically updated to Paid.
A summary displays the number of matched and skipped transactions. All reconciliation actions are recorded in the Audit Trail.
Exporting Investor Wallet Addresses
After your offering closes and payments are confirmed, export a list of funded investor wallet addresses:
Navigate to the offering detail page.
Click Export CSV.
A plain-text file is downloaded containing one wallet address per line (no headers).
The export uses the offering’s configured token chain to select the correct wallet (EVM, Solana, etc.).
By default, only Paid orders are included.
Use this list to perform a bulk token distribution.
For custom filters or to include additional statuses, use the API endpoint:
Audit Trail
The Audit Trail page logs all administrative actions across offerings, investors, and orders. You can filter entries by offering, entity type (Investor or Order), action, date range, and user.
In the sidebar, click Audit Trail.
Use the filters to narrow the log entries.
Review each entry’s timestamp, user, entity, action type, and details for compliance and record-keeping.
For a complete API reference, visit the interactive OpenAPI spec at https://om.bitbond.com/api/docs.
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